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Indulgent Desires: Returns Policy


Our Returns Policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  Please be aware that some items are exempt from refunds – see below:




As our artwork is made based on the options you selected, (and therefore customised), we do not accept returns on these items unless they are damaged or faulty.


Additional non-returnable items

  • Free gifts or promotional items

  • Gift vouchers

  • Any other items that have been made based on your selection of choices

  • Calendars

  • Diaries



All other items sold on our store are eligible for refunds providing:


  • It is within the 28 day returns window and you have informed us within 14 days of receiving your order - we will then advise you how to return your order to us. 

  • Your item is unused and in the same condition that you received it.

  • It must also be in the original packaging. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable service as we cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item.

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