Indulgent Desires: Returns Policy

 

Our Returns Policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  Please be aware that some items are exempt from refunds – see below:

 

Artwork

 

As our artwork is made based on the options you selected, (and therefore customised), we do not accept returns on these items unless they are damaged or faulty.

 

Additional non-returnable items
 

  • Free gifts or promotional items

  • Gift vouchers

  • Any other items that have been made based on your selection of choices

  • Calendars

  • Diaries

 

 

All other items sold on our store are eligible for refunds providing:

 

  • It is within the 28 day returns window and you have informed us within 14 days of receiving your order - we will then advise you how to return your order to us. 

  • Your item is unused and in the same condition that you received it.

  • It must also be in the original packaging. 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable service as we cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item.